Insights
Frequently Asked Questions
Common questions about investing in precious metals with us.
This page contains detailed answers to many of the Frequently Asked Questions we receive from our growing client base, with key filters (Account Creation, Buying, Selling, Payments, Storage etc) provided for ease of search.
Account Creation
Buying
ABC Bullion offers a wide range of physical precious metal products, including gold, silver, platinum, and palladium bullion in various sizes, with prices linked to live market rates. Customers can easily create an account, select products, complete payment, and choose between in-store collection, delivery or storage options.
Please see the below FAQs regarding buying metal. For more detailed information, please visit our Buying Metal page.
Payments
Please note the below general comments regarding payment of an ABC Bullion invoice: All payments to ABC are subject to our Terms and Conditions. ABC Bullion’s preferred payment channels are PayID and BPAY. Our preferred payment guide provides detailed instructions on the security and reliability of these two payment channels, and how clients can use these two payment channels. Cash Deposits not accepted: ABC does not accept cash deposited at a bank branch in favour of ABC, as payment of an invoice. Any funds so received by ABC do not constitute payment in respect of a relevant invoice. Accordingly, the relevant invoice will be deemed to have been cancelled and any funds received by us will be returned to the bank from which they came. It is the responsibility of the depositor to liaise with the relevant bank to arrange repayment of funds so deposited. You may be liable for any costs incurred by us in relation to such invoice cancellation. Payment options depend on how the order was placed. Read below for more detail.
Collecting Orders
Clients can collect their orders from ABC Bullion’s showrooms across Sydney, Melbourne, Perth, or Brisbane once payment has cleared, with collection details provided via email.
Orders are held for up to 30 business days, and clients also have the option to authorise a third party for collection, arrange delivery, or transfer their metal into storage with us.
Please see the below FAQs regarding collecting metal. For more detailed information, please visit our collecting metal page.
Delivery Options
ABC Bullion offers secure nationwide delivery with signature required on all orders, using premium hand-to-hand service for purchases over $8,000 and tracked courier delivery for purchases below $8,000, including delivery to PO Boxes where eligible.
Shipping fees vary by order value and weight, insurance is included (or optional for smaller orders), and deliveries are typically dispatched within 1–3 business days and arrive within 2–7 business days depending on location.
Please see the below FAQs regarding delivering metal. For more detailed information, please visit our delivering metal page.
Storage Options
ABC Bullion offers multiple storage options, including secure, premium (serialised), pool allocated, and private vaulting, all designed to suit different investment needs and levels of ownership.
Clients can store a wide range of bullion products with flexible withdrawal options (typically requiring up to 10 business days’ notice), including free storage for pool allocated holdings and high-security private vault access.
Please see the below FAQs regarding storing metal. For more detailed information, please visit our storing metal page.
Selling
Barring
Barring allows you to convert holdings in ABC Bullion pooled accounts (such as Pool Allocated, Gold Saver, and Gold Decumulator) into physical bars, coins, or minted tablets for collection, storage, or delivery.
This process deducts the equivalent metal from your account and applies a per-unit barring premium, covering manufacturing and administrative costs, with your remaining balance adjusted accordingly.
Please see the below FAQs regarding barring metal. For more detailed information, please visit our barring metal page.
ABC Bullion Products
ABC Bullion Pricing
Pool Allocated
Gold Saver
Gold Decumulation Plan
SMSF
Investing for Kids and Grandkids
Investing for kids and grandkids is a growing area of interest for many Australian families. Below, we answer some of the most common questions on this topic, with our Investing for Kids blog post explaining why precious metals are such popular assets for those looking to build wealth for the next generation.
Taxation
Account Authorities
ABC Bullion allows clients to authorise select people to act in various capacities (Operating, Collection or Information Authorities) to assist in the management of their account.
Below we highlight the type of functions each of these Authorities is able to perform, and relevant identity documents required where relevant.